You can purchase on our website as a guest. However, it’s always advisable to have an account for your shopping.
It allows you to:
Check the status of your current order and the order history;
Contact Customer Service for general assistance;
Check your shipping and payment information;
Add an item to “My cart” so that you can purchase it in the future.
Manage your coupons
It is convenient for a registered member to make orders and access some features of the Website. Please register with updated personal information including your name, address, and a valid email address, and please ensure the information provided is accurate and up to date.
In case if you have forgotten your password, simply click on “Forgot my password”, and enter your email account. The automated system will send you an email immediately. Follow the instruction and you could reset your password.
You will receive an email confirmation containing the Order Number and details of your purchase.
Amending your order is allowed within 24-hour of purchasing the item/s. You may contact us via firstname.lastname@example.org to request for change.
To view the contents of your cart, click on the Cart icon located on the top of the website page. Once you click on this icon, you can easily change the number of quantity you want to purchase of a particular item in your cart by updating the quantity listed. You can also delete any item in your cart by clicking the “Remove” link to the bottom of the quantity listing.
Google Chrome, Safari, Firefox, IE
To place an order:
1. Finished adding items to your shopping cart
2. You may choose to proceed on through our website checkout or through PayPal.
a. If you wish to continue on through our website checkout, click on the “Checkout” green button located on the right side of the screen.
b. If you wish to continue through PayPal, click on PayPal button
3. You will then be transferred to our Customer Information page. You will be prompted to enter:
a. Email address
4. If you have a valid discount code, you may enter it in the " Discount" field located on the right said of the screen. Be sure to click on the "Apply" button in order to have your discount calculated and applied to your order.
5. Continue on by clicking “Continue to Shipping Method” button. You will then proceed on to selecting the Shipping Method. At this phase, we recommend that you recheck your Shipping Address to be able to return back if there are any mistakes. Once everything is OK, click on “Continue on to Payment Method”
6. You will need to enter in your payment details. You will have the option of indicating that the shipping and billing details are the same, if applicable.
7. Once you have completed the form, click on the "Complete Order" button. You will be brought to a screen that provides an order summary together with an on-screen order confirmation, as well as a second confirmation via e-mail.
Should you encounter any difficulties during the checkout process, please feel free to contact our customer service department by sending an email at email@example.com
We accept types of major credit cards (MasterCard, Visa, American Express), as well as PayPal.
PayPal is the easiest way to make payments online. Once you have finished adding items to your shopping cart and are ready to complete your transaction, you may click on the “PayPal” button. You will be redirected to the PayPal website. Be sure to fill in correct details for fast & hassle-free payment processing.
All orders are shipped from our warehouse within 1-2 days of the order being placed, but may take up to 2 weeks. Purchases shipped worldwide will arrive 7-15 days after the order date thought this may still vary, depending on the availability of the carrier provider and location.
Due to the high volume of orders we are receiving, your shipment may take longer than usual. Rest assured, we are working hard to get everything out ASAP. We know it may be frustrating to wait longer than expected for your order, but the one thing we don’t want to do is sacrifice the quality of our products. Thanks for understanding.
A tracking number will be provided to you in your Shipping Confirmation email. You may use the number and track your order here https://www.17track.net/en.
We support worldwide shipping，free shipping on order over $50,otherwise, we will charge 4.99 dollars for shipping
Currently, we ship worldwide. But in case your country may not be supported by our Logistic, we will inform you right away and make necessary changes to your order. To know more about our destination listings, contact us via firstname.lastname@example.org
Changing of address is allowed within 24-hour of purchasing the item/s. You may contact us via email@example.com to request for change.
Yes, it is possible.
For return product or refund, please read our Return Policy first.
If you insist, please send an Email to firstname.lastname@example.org
Please specify your invoice ID or the last 4 digits of your credit card and we will process for you.
You may contact us at our support channel email@example.com for more information.
Cancellation of order is allowed within 24-hour of purchasing the item/s. After 24-hour, cancellation will no longer be entertained. You may contact us via firstname.lastname@example.org to request for cancellation.
Yes. We take the utmost care with the information that you provide us when placing an order through our online store (or through any other means). The server that hosts our bookstore encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol.
Yes. To ensure a safe payment procedure, our website uses credit card processor for a reliable and secure internet payment gateway, keeping all data encrypted with AES-256.
To make you more secure and to give you an idea of how our business is going, we have received thousands of orders via credit card gateway.
Yes. Any information that you share with us is private and confidential. At no point will we share, rent or sell your personal information without your consent, except as required by law.